MTN Uganda has settled on a phased plan to implement changes to short codes for loading and checking airtime balances. In the following statement posted on the company’s website, the company says “”after substantial engagement with the Uganda Communications Commission (UCC), MTN is implementing a phased plan to migrate its short codes for loading airtime from the current 155 to 130 and for checking airtime balance from *156# to *131#, in line with regulatory requirements.
The migration is aimed at improving user experience by enabling subscribers to recharge, check their balance and get customer support using similar codes regardless of the network operator.
The communication of the new short codes was implemented on the 1st of March to all customers, enabling them to perform the following functions:
- 130 – Loading Airtime
- *131# – Balance Enquiry
The company further states that the old codes will be in operation for the next 6 months whilst MTN embarks on an intensive and nationwide customer education campaign aimed at ensuring that customers including those in rural and remote areas of the country are aware of the changes and do not have their services disrupted over the next few months whilst this migration happens.
MTN has also begun printing the new recharge cards with the 130 and *131# codes .
Since then, we have been actively engaging and putting together the necessary plans to implement the changes on our side while ensuring that our customers experience a seamless transition, both from a system and customer experience perspective. Any old recharge card will still be valid and will not be impacted.
Our customer services team will also advise any customer who calls in and will notify them of the change. All SIM cards are currently programmed with the old short codes. There are currently 10.4 million customers who could be impacted and would have to be migrated manually.
All customers who are using the MTN menu feature will also be contacted by MTN to change their settings.
For any queries, please do not hesitate to contact the MTN Customer helpline on 123.